1. We respect your privacy

Privacy Policy

Peninsula Hospitality Group Pty Ltd trading as The Dry Dock, 22 Cameron Street, Balmain (“Our / We”) respect your right to privacy and is committed to safeguarding your privacy in accordance with the Privacy Act 1988 (Cth).

This policy sets out how we collect, store and use your personal information.

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy.

2. Type of personal information

The types of personal information we collect include your:

• name;
• address;
• phone number;
• email;
• date of birth;
• bank or credit card details;
• personal preferences in relation to the services we provide;
• browsing history;
• application usage;
• functions, special events or promotions;
• feed-back from online survey or post-event experience.We are required by law or the relevant authority to retain footage in relation to our venue for a period of at least 30 days. All person’s movements upon entering our venue will be monitored by CCTV cameras and by entering our venue you agree to this.At certain Events at our venue, we may also take photographs or other images or content (such as video or audio recordings). Where we do so, we will seek your consent and provide details regarding why the photographs, images or other content are being taken and the purposes for which they are being used.We normally do not collect sensitive information and we will only collect sensitive information if we have the consent of the individuals to whom the sensitive information relates or when we are required to do so by law.Sensitive information includes a person’s race or ethnic origin, political opinions, religious or philosophical beliefs, health records, nationality and country of birth.

3. Collection of personal information by the Hotel

Generally, we collect personal information from you to enable us to provide you with hospitality services and correspond with you in relation to the types of services that we have to offer. We collect your information where you:

• visit or use our websites including when you or your computer or device provide personal information;

• correspond with us; verbally to us over the phone or in-person, via our website or by email;
• post on any of our social media channels;
• sign up to or participate in our loyalty program or our application;
• provide feedback to us regarding your experience at our venue;
• purchase a gift voucher or make an enquiry or booking; or
• attend an event.Please note that if you do not provide this information, we may be unable to provide you with the services that you require.

4. Direct marketing

We may send you direct marketing communications via email, telephone, SMS, social media or other similar forms of communication.

If you do not wish to receive such communications, you can opt-out at any time by contacting us as set out in Section 8 of this privacy policy or through the opt-out mechanism contained in the marketing communication to you.

5. Third parties and your information

We generally collect personal information directly from you. However, there may be occasions where we collect your personal information from someone other than you, for example from our service providers or contractors.

We will only collect, store, use or disseminate your personal information as outlined in this Privacy Policy unless we are required to protect our rights or property (or those of any third party), avoid injury to any person, or are required by law.

6. Disclosure of your personal information

We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

7. Security of your personal information

We are committed to ensuring that the information you provide to us is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

8. Access to your personal information

You may request details of the personal information that we hold about you in accordance with the Privacy Act 1988 (Cth). If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at info@thedrydock.com.au.

We reserve the right to refuse to provide you with information that we hold about you, in the circumstances set out in the Privacy Act.

9. Complaints about privacy

If you have any complaints about our privacy practises, email us the details of your complaint at info@thedrydock.com.au. We take complaints very seriously and will respond after receiving written notice of your complaint.

10. Changes to our Privacy Policy

We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website, our application or notice board. Please check back from time to time to review our latest Privacy Policy.

11. Website and Application

When you visit our website

When you visit our website (www.thedrydock.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

When you use our application

When you use our application we may collect certain information such as your operating system and the parts of the application you use and view. This information is used in an aggregated manner to analyse how people use our application, such that we can improve our service.

Cookies

We may from time-to-time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time-to-time use cookies to analyses website traffic and help us provide a better website visitor experience.